Refund policy

Return & Refund Policy – Golden Crown Furniture Tr LLC

 

At Golden Crown Furniture Trading LLC, we are committed to providing high-quality medical, dermatology, and hospital furniture. Your satisfaction is our priority. Please read our return and refund policy carefully.

1. Return Eligibility

  • Returns are accepted within 7 days from the date of delivery.
  • Products must be unused, undamaged, and in their original packaging.
  • Custom-made or personalized furniture items are not eligible for return.

2. Return Process

  1. Contact our customer service at [info@dpgoldencrown.com/+971 56 503 7932] within 7 days of delivery.
  2. Provide your order number, product name, and reason for return.
  3. Our team will guide you with return instructions and arrange pickup if required.

3. Refunds

  • Refunds are processed after inspection of the returned product.
  • Approved refunds will be issued to the original payment method within 5–7 business days.
  • Shipping charges are non-refundable, unless the return is due to our error.

4. Exchange

  • Exchanges are treated as a return followed by a new order, subject to stock availability.

5. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately with photos of the item and packaging.
  • We will arrange a replacement or full refund at no extra cost.